Contact Us
You can talk to us direct on 01300 345 898 or complete our contact form below
Opening Hours:
Monday – Friday: 9am to 5pm
Saturday & Sunday: closed
Terms & Conditions
Please download our terms and conditions (PDF, 197kb).
Privacy Policy
Please download our privacy policy (PDF, 438kb)
Delivery Policy
Please download our delivery policy (PDF, 201kb).
Cancellations, Returns and Refund Policy
Please download our cancellations, returns and refund policy (PDF, 220kb).
Struggling to pay and checkout?
If you are struggling to checkout, it may be related to your Paypal account – if you choose Paypal as your payment method, it will prompt you to login (if you already have an account).
However, instead of logging in, you can choose the second option at the bottom of the screen – this is the ‘Pay by Debit or Credit Card’ button – this will allow you to checkout WITHOUT signing into Paypal.
If you are having other problems, please contact our technical helpline 01300 345 898.
IMPORTANT: Orders / Delivery Exclusions
We deliver to the majority of the UK mainland on a standard next working day delivery, however certain zones are not included in this rate. These include the Highlands and the Scottish Isles. Additionally, our courier charges a fuel surcharge for deliveries to the Isle of Wight, so please contact us on 01300 345 898 to discuss shipping rates if your postcode is within any of these areas.
IMPORTANT NOTE: We cannot accept orders from the Channel Isles, Northern Ireland or the Republic of Ireland – we apologise for any inconvenience.
Proud to partner
At Universeal, we believe very strongly that working together makes us stronger. Whether you are a company looking to outsource product development and manufacture or a tradesperson in need of advice, we want to hear from you.
Let’s talk…
Talk to Universeal
